Best Voip In India

Service Cancellation

a. Monthly Subscriptions

Customers may cancel their monthly service subscriptions at any time.
To avoid being billed for the next billing cycle, cancellations must be made at least 3 days prior to the renewal date.

Cancellations can be requested through your customer dashboard or by contacting our support team at sales@voiptechsolutions.com

b. Prepaid Services / Pay As You Go

Prepaid balances are non-refundable.
You may stop using the service at any time, and your remaining credit will remain active until consumed or expired as per your plan.

c. Custom Projects / Development Services

Custom solutions and development work are non-cancellable once work has commenced.
If a project is cancelled before initiation, only 50% of the upfront payment will be refunded to cover preliminary costs.

Refund Policy

a. Eligibility for Refunds

Refunds are granted only under the following conditions:

Technical failure on our platform that prevents service usage, and our support team is unable to resolve it within 5 business days.
Duplicate payments made by error.

b. Non-Refundable Items

Setup fees
Custom development charges
Usage charges (calls, SMS, minutes used, etc.)
Domain registrations or third-party services purchased on your behalf

c. Free Trial and Promotional Credits

Services accessed during a free trial period or via promotional credits are not eligible for refunds.
Any misuse of the trial or credit offers may result in account suspension without refund.

Refund Processing

Approved refunds will be processed within 7–10 business days.
Refunds will be made via the original payment method only.

Dispute Resolution

If you believe you’ve been wrongly charged, please contact our billing team at sales@voiptechsolutions.com within 7 days of the transaction. We will investigate and respond within 5 business days.

Policy Updates

VoIPTech Solutions reserves the right to amend this policy at any time. Updates will be posted on our website, and continued use of our services after such updates constitutes acceptance of the revised terms.

Need Help?

For any queries related to cancellations or refunds, contact us at:
📧 sales@voiptechsolutions.com
📞 +91-7949107742 (Mon–Fri, 9 AM–6 PM)